FAQ

Yes, we ship worldwide by tracked mail / air mail. Customers are responsible for checking that products can legally be imported into their country, and for any customs duties, import taxes, VAT or brokerage fees.

Orders are dispatched on working days (Monday to Friday), usually between the same day and 5 days after the order. Delivery time after dispatch, in working days: Western Europe 3-5; Eastern Europe 4-6; United States 7-12; Canada 10-14 (up to 3-4 weeks if the postal service is delayed); Australia 10-14; rest of the world 7-12. These are estimates, not guarantees, and can differ by 1-2 days once weekends and time zones are allowed for. We operate in multiple time zones. Expect delays over Thanksgiving, Christmas and New Year, sometimes into early-mid January.

Postage is calculated from the weight of the items in your basket and shown at checkout before you pay. Buying two or more of the same item saves on postage.

All orders are sent by tracked mail / air mail. This is the fastest service. In some countries we offer specific courier options where applicable.

Yes. Orders may be split because of stock, parcel size or weight, or international shipping requirements. If an item is back-ordered we may hold the order or send the rest first; where we split an order for stock reasons we normally cover the extra postage.

Possibly. Duties, taxes and brokerage fees are the buyer's responsibility. We complete the paperwork needed for delivery, and if customs hold an order we will help with documents, but we can't guarantee release.

Yes. All orders are sent tracked, and the tracking details are emailed when your order is dispatched.

Please use our Tracking Query form, as tracking queries are not answered by telephone. The form is the fastest way to get help. Your tracking details are also emailed to you when your order is dispatched. You can also contact us.

If your post office has attempted delivery but you were not in to sign for your parcel, the item will be left at your local delivery centre. Please contact them to arrange a new delivery time that suits you. We cannot contact your local delivery centre on your behalf, as we do not live at your address.

Email emails@unitedremedies.com as soon as possible after delivery and we will investigate with the courier.

All prices and payments are in GBP (£). Next to products, and at the top of the website, there is a currency converter, or you can use Google's converter. Please check the cost in your own currency before paying. If a card or PayPal payment fails or is marked as declined, check with your bank that they are not blocking it (a common security measure on a first purchase), or contact us for assistance.

Codes are entered at checkout and apply to full-price retail items. They can't be used on bulk packs or already-discounted items, and new-customer codes can be used once per customer.

Yes. You can call +1 (786) 460-2016 to place an order or for personal assistance; if our operators are busy, leave a message and we'll call you back. Or fill in our order form and we'll contact you within a few hours with an invoice. You can also contact us.

At checkout you can either sign in to your customer account or continue as a guest. If you are having problems signing in, this is usually because you do not have an account with us. The easiest and quickest option is to select "Continue as a Guest". For more help, please contact us.

Orders are processed automatically and can't normally be cancelled or amended, so please check your products and address before paying. Contact us if there is a problem.

We ship worldwide. We have delivery pages with times and notes for the United States, Canada, Mexico, the European Union, Ireland, Switzerland, Norway, Saudi Arabia, Israel, the United Arab Emirates, Kuwait, Nigeria, Australia, New Zealand, Singapore, Japan, India, Malaysia, the Philippines, Thailand, Hong Kong and Brazil, all collected on our where we deliver page. Delivery to the rest of the world usually takes 7-12 working days after dispatch. Customers are responsible for checking that products can legally be imported into their country.

Yes, the USA is our biggest market. We ship by tracked mail with a tracking number and customs paperwork for every parcel, and allow 7-12 working days after dispatch. As we understand it, the FDA's personal importation policy generally covers over-the-counter homeopathic remedies for personal use, up to about a 90-day supply. US orders are sent delivered duty paid, so there is normally nothing to pay on delivery. Rules change, so please check the current requirements, or contact us first. See homeopathic remedies delivered to the United States.

Yes. We ship by tracked mail with a tracking number and customs paperwork for every parcel, and allow 10-14 working days after dispatch (up to 3-4 weeks if Canada's postal system is delayed). As we understand it, Canada's border agency (CBSA) allows individuals to import up to a 90-day supply of natural health products, including homeopathic remedies, for personal use; a product licence is needed to sell them in Canada, not to import them for yourself. Any duties or taxes charged on delivery are the recipient's responsibility. Rules change, so please check the current requirements, or contact us first. See homeopathic remedies delivered to Canada.

Yes. We ship by tracked mail with a tracking number and customs paperwork for every parcel, and allow 3-5 working days after dispatch for Western Europe and 4-6 for Eastern Europe. Personal-use quantities generally clear EU customs without problems, but depending on your country you may be asked to pay import VAT, a small customs duty and a postal handling fee on arrival. Parcels to Germany are sent delivered duty paid. Each country has its own medicines rules, and countries outside the EU, such as Switzerland and Norway, have their own rules, so please contact us first if you are unsure. See homeopathic remedies delivered to the European Union.

Yes. We ship by tracked courier with a tracking number, and with customs paperwork prepared for the destination. Importing rules are set by Saudi Arabia's medicines regulator (SFDA): as we understand them, orders should be for personal use, up to about three months' supply, and the recipient is expected to file a clearance request for each shipment. Some products are refused outright, and injectable (ampoule) products and nosodes are the most likely to be queried. Rules change, so please check the current requirements, or contact us first. Any duties or fees are the recipient's responsibility. Our site is available in Arabic. See homeopathic remedies delivered to Saudi Arabia.

Yes. We ship by tracked courier with a tracking number, and with customs paperwork prepared for the destination. As we understand Israel's rules for personal import of medicines: up to about 90 days' supply, the product should be registered in its country of origin, the recipient signs an import declaration, and customs may ask for a doctor's note showing the daily dose. Parcels under US$75 attract no tax, and between US$75 and US$500 only VAT applies. Rules change, so please check the current requirements, or contact us first. Our site is available in Hebrew. See homeopathic remedies delivered to Israel.

Yes, Australia is one of our strongest markets. We deliver by tracked courier with a tracking number and customs paperwork for every parcel. Australia's TGA personal import scheme and biosecurity rules generally allow most homeopathic remedies to be imported for personal use without a permit, generally up to about three months' supply. Products containing bee-derived ingredients, such as bee pollen, are restricted. Rules change, so please check the current TGA and Australian Border Force guidance, or contact us first. Prices are shown in GBP. See homeopathic remedies delivered to Australia.

Returns are accepted only with our prior written agreement, so please contact us before sending anything back. Items must be returned in the condition sold, in all original packaging; used, opened or damaged items aren't eligible. Approved returns carry a 15% restocking fee, the buyer pays return postage, and refunds are made after we receive and inspect the goods.

Email emails@unitedremedies.com or phone +1 (786) 460-2016.

No, we are online only.

Yes. Every product we sell is the genuine article, sourced through legitimate channels from the original manufacturers, never grey-market or counterfeit. We have supplied natural and homeopathic remedies for over a decade, since the early 2010s. Read more about United Remedies.

Expiry dates vary by product. We guarantee a minimum of 2 months' shelf life, and up to several years. Ask us before ordering if expiry matters.

No. Product information is general and educational, not medical advice. Please consult a qualified practitioner.

Start with our Natural Remedy Finder, a short online quiz that points you to a personalised routine. You can also browse our Health Library, which lets you look up natural remedies by how you feel, or request a free personalised email consultation from our practitioner. This isn't a medical diagnosis; always consult your GP for medical concerns.

Follow the instructions on your product. For general guidance, our dosage pages cover adults, children and infants, horses and other animals, and Guna drops, and our free dosage calculator shows the general dose for the person and the remedy form you choose. There is much more detail in the Heel Homeopathic Compendium. It is a general guide, not a substitute for professional advice; for specific dosing, or anything acute or serious, contact our practitioner or your GP or vet.

Yes. Our Children & Family information hub brings together remedy information for babies, children and teens, and the family. Always check with a doctor for medical concerns.

Yes. Fill in our short online form and our practitioner will email you a free, personalised recommendation, with a follow-up call if email alone isn't enough. It is free and without obligation, and it isn't a medical diagnosis. A 1-to-1 consultation is also available as a separate product.

It is a paid consultation (currently £95) with one of our consultants, who have naturopathic practitioner backgrounds. After payment we email you an application form to fill in, then offer you several time slots on the next available consultation day. The suggestions can include homeopathic remedies, vitamins and minerals, dietary advice, specific exercises and psychology advice. It is not a medical diagnosis. See the 1-to-1 consultation.

The Natural Remedy Finder is a short online quiz that points you to a personalised routine of natural remedies. It is not a medical diagnosis; always consult your GP for medical concerns. If you would rather talk it through, request a free consultation.

Yes. Our free one-minute Skin & Hair Quiz asks three quick questions and suggests a natural routine, combining Zooki and our homeopathic ranges with Weleda, Spiruskin and Guna care products.

Yes. Our free Pet & Horse Remedy Finder is for dogs, cats and horses, and points you to the natural remedies most often used, plus the protocol to read. We also have veterinary reference guides and an Animals & Veterinary information library.

Our Health Library lets you browse natural remedies by how you feel. It is general educational material, not medical advice.

We stock the full Heel range, including the Traumeel, Zeel, Lymphomyosot and Spascupreel families, Heel Injeels and Vitamin Injeels, ampoules (including 5 ml sizes and 100-ampoule boxes), creams, gels and sprays, new products, most popular products and special discounted packages. There is also a Heel A-Z product index and a Heel information hub.

Yes. Our Heel A-Z index lists the Heel products, and the Heel reference guide covers the range in more detail (there is also a Heel vet reference guide). The Heel information hub brings the articles together.

We stock the full Guna range, including Guna ampoules, the Anti-Age range, Bach flower remedies, everyday wellness, cosmetics, endocrinology, nutraceuticals, immunology and growth factors, specialist remedies, ophthalmology, Allergy Plex and a pet range. There is also a Guna A-Z product index and a Guna information hub.

Yes. Our Guna A-Z index lists the Guna products, with a Guna reference guide and a Guna information hub.

Traumeel S from Heel is available as Traumeel Gel, Traumeel S Ointment (also sold as Traumeel S Salbe), Traumeel Tablets, Traumeel S Drops (also sold as Traumeel S Tropfen), Traumeel S Ampoules in 2.2 ml and larger 5 ml sizes, and Oteel Traumeel Ear Drops. Gel and ointment are applied to the skin; tablets and drops are taken by mouth. Our Traumeel S is the original Heel formulation made in Germany, not T-Relief. Please follow the product's instructions, and consult a practitioner or doctor for medical concerns. See all Traumeel products.

Our Traumeel S range is the original Heel formulation, made in Germany (not "T-Relief"), as stated on the product pages. Some products are also known by German pack names, such as Traumeel S Salbe and Engystol Tabletten.

Some Traumeel products are also sold under German pack names: Traumeel S Salbe (the ointment, also sold as Traumeel Ointment), Traumeel S Tropfen (drops), Traumeel S Tabletten (tablets), Traumeel S Gel and Traumeel S Ampullen (ampoules).

We sell Traumeel S Ampoules in a 2.2 ml size (10 ampoules or 100 ampoules) and a larger 5 ml size (5 ampoules or 50 ampoules).

Yes. We have the Traumeel & Zeel Duo Bundle, the Traumeel & Zeel Tablets Bundle and the Traumeel & Zeel Ointment Bundle.

Our ampoule collection notes that all ampoules may be used either orally (for example drunk in water) or as injectables. Please follow the instructions on the product, and ask your practitioner if you are unsure.

Injeels are a Heel range of ampoule remedies. We stock the complete Heel Injeel collection (well over 100 products), plus four Vitamin Injeels (Vitamin B2, B6, B12 and C), with a guide to which one to use.

Our ampoule collection is described as suitable for humans, equines and all pets. The 5 ml ampoules are suitable for large pets and equines, and we have dosage guidance for horses. This is general information, not a substitute for veterinary advice.

Yes. We stock 100-ampoule boxes of many remedies, with a bulk prices page listing them.

Yes. We sell ampoule accessories including needles and syringes, and mesotherapy and collagen applicator needles (4 mm and 13 mm, 30 gauge).

We stock Heel, Guna, Sanum, Dr. Reckeweg, Weleda and Zooki, along with Tegor, Quinton and Spiruskin. Each brand has its own collection and an information hub. See shop by brand.

Yes. Each has its own collection: Dr. Reckeweg, Sanum, Weleda, Tegor, Quinton, Spiruskin and Zooki. Most have an information hub or reference guide (Dr. Reckeweg, Sanum, Weleda and Zooki). Zooki also has bundles and vitamin sachets, and Weleda has a separate remedies collection.

Yes. We have remedy kits to start with, a Family Medicine Cabinet Kit, a Detox Kit, special packages and product bundles at a discount (such as the Traumeel & Zeel Duo Bundle), sport performance packs, and Zooki bundles.

Many products have bulk pack sizes at a lower price per unit.

Yes. Browse our books and eBooks.

We have reference guides for Heel (including a veterinary guide), Guna, Dr. Reckeweg, Sanum and Weleda, plus A-Z product indexes for Heel and Guna.

Our Health Library, Articles & Protocols and Protocols Index explain what each remedy is, how it is traditionally used, and natural approaches to everyday health concerns, for people and for animals. This is general educational material, not medical advice.

Our Top Articles explain the background: About Heel and Dr Hans-Heinrich Reckeweg, Understanding Homotoxicology, and two guides to homeopathic potentization (Understanding Homeopathic Potentization and Explaining Potentization). Qualified practitioners can find deeper explainers in our Practitioner Hub. This is general educational material, not medical advice.

Yes. Our Practitioner Hub gathers in-depth therapy explainers, references and practitioner protocols across the ranges we carry. It is intended for qualified practitioners and is general educational material, not a substitute for clinical judgement.

Yes. We have collections for common ailments including Acne, Alopecia Areata, Arthritis, Boils, Common Cold & Flu, Coughs, Diabetes Mellitus, Insomnia & Sleep Issues, Mouth Ulcers, Pulled Muscles, Psoriasis, Sprains, Sciatica & Back Pain, Stress and Tinnitus, plus articles on Herpes Blisters and Hordeolum (Stye). Each collection lists the products traditionally used for it. This is general information, not medical advice.

Our articles and protocols on daily wellness concerns include: Acne Rosacea, Acne Vulgaris, Burns, Depression, Diarrhoea, Ear Infections, Flatulence, Gastritis / Acid Reflux, Rhinitis, Scars / Keloids, Sinusitis, Tonsillitis and Tooth Infection. They are general educational information, not medical advice.

Our articles and protocols on everyday ailments include: Anxiety / Stress, Common Cold / Flu, Coughs, Exhaustion / Fatigue, Food Poisoning, Headaches, Insomnia, Indigestion, Menstrual Cramps, Sprains & Strained Muscles, Sunburn, Travel Sickness, Virus & Immune Support and Wounds / Fractures. They are general educational information, not medical advice.

Our articles and protocols on longer-standing ailments include: Allergic Diseases, Arthritis, Inflammatory and Rheumatoid Joint Pain, Back Pain, Constipation, Gout, Migraines, Menopause, Sciatica and Warts / Verrucae / HPV. They are general educational information, not medical advice.

Our articles and protocols for men include: Anxiety, Depression, Detox, Exhaustion, Gout, Hernias, Mental Symptoms, Metabolism, Nervous System, Prostatitis and Premature Ejaculation. They are general educational information, not medical advice.

Our articles and protocols for women include: Anxiety, Anti Age Skin, Top Remedies for Women, Detox, Exhaustion, Fat Loss, Infertility, Menopause, Mental Symptoms, Morning Sickness, Nervous System, Metabolism and Vulva Pain. They are general educational information, not medical advice.

Our articles and protocols for teenagers include: Acne Rosacea, Acne Vulgaris, Absence of Menstruation, Chronic Fatigue Syndrome, Exhaustion, Glandular Fever, Headaches, Mental Symptoms, Nervous System, Insomnia, Spasms and Sweating. They are general educational information, not medical advice.

Our articles and protocols for children include: Allergies in Children, Bronchial Asthma, Bed Wetting, Calming Sleep, Colds & Flu, Coughs, Cradle Cap, Ear Infections, Eczema, Immune Support, Nappy Rash, Spasms, Teething, Travel Sickness, Top Remedies for Children and Vaccination / Inoculation Damage. They are general educational information, not medical advice.

Our articles and protocols for animals in general include: Arthritis, Abscesses, Coronary / Circulation, Digestion, Itching, Immune System, Kidney & Renal Support, Nervous System, Oedema, Skin Problems, Respiratory and Worming. They are general educational information, not a substitute for veterinary advice.

Our articles and protocols for horses include: Veterinary Birthing Complications, Chronic Diseases, Colic / Typing Up, Cortisone Detox, Coughs, Exhaustion, Gastric & Duodenal Ulcers, Hemorrhages, Laminitis, Musculoskeletal System, Rhinitis, Ringworm and Warts. They are general educational information, not a substitute for veterinary advice.

Our articles and protocols for pets include: Allergic Diseases, Arthritis, Chronic Diseases, Cushing's Syndrome, Diarrhea, Ear Infections, Gingivitis, Hemorrhages, Muscle & Joint Problems, Pyometra, Rhinitis, Reproduction, Travel Motion Sickness, Urine Incontinence and Vomiting. They are general educational information, not a substitute for veterinary advice.

Yes. Our sport and performance section includes recovery creams and gels, performance and recovery packs (Enhancement, Increased Body Performance, Sport Performance Recovery), a Detox Kit, a sport formula, sport hydration, and articles on detox and cleanse and sport enhancement. They are general educational information, not medical advice.