FAQ - United Remedies
All postage prices are calculated based on the weight of the items in your basket.
International shipping starts: £9.70
Add items to your basket, and proceed to checkout, prior to payment, you will be able to see postage calculations, and modify basket quantities if required.
Estimated Dispatch & Delivery Times
UK: Same day dispatch (order by 1pm)
Non-UK: 24-48 Hours Dispatch.
* Working days only - Monday - Friday.
We Ship via Royal Mail and Air Mail.
Due to regulations of these homeopathic remedies, we are unable to accept returns as goods cannot be legally restocked, due to regulations.
For general dosage indications, please visit the page for the product you purchased. All products have general descriptive dosages.
There is much more detail in the Heel Homeopathic Compendium Book which you can access here:- Heel Compendium
For more complicated queries please Contact Us.
Amending / Cancelling Orders
Orders placed on this website are automatically processed and cannot be cancelled or amended.
Please ensure products you order, and details you enter (shipping, billing and contact information) are correct, before completing your purchase.
We are in the UK, so our time zone is GMT or GMT+1 in the summer months (March to October).
Currency & Currency Conversions
Alternatively, use our on-site currency converter.
Payments are made in GBP £ - please ensure you check the cost in your own currency to accurately manage your personal accounts.
If you are trying to pay for your order via Credit/Debit card, or via PayPal and it is not working, please contact us for assistance.
UK 0203 289 7147
International: 0044 203 289 7147
If your payment is being marked as "declined" please check with your bank that they are not blocking the payment - a common security measure if this is your first purchase with us.
Can't Sign in to "My Account"
For more help, please Contact Us.
Any discount codes may be applied when you go through the checkout process before you pay for your purchase.
Discount codes are applicable to all full price, retail items.
However discount codes may not be applied to WHOLESALE items as there is already a discount applied to these items. Nor items with already discounted prices.
Furthermore, "New Customer" discount code(s) can only be applied once to the person the account is in the name of.
If you purchase 2 or more of the same item you will save on P&P. Some items have a special option to save P&P
Please look for (P&P Saving) when purchasing items from this shop.
Non-delivery of Goods (due to not being in)
If your post office has attempted delivery, but you were not in to sign for your parcel, the item will be left at your local delivery centre.
Please contact them to arrange a new delivery time which is more suitable.
We cannot contact your local delivery centre on your behalf, as we do not live at your address.
All orders tracked. Your tracking details are emailed to you when your order is dispatched.
If you are trying to track your order, please refer to your emails.
However we cannot make any guarantees - but most orders have no problems, but sometimes require additional paperwork.