Shipping policy

SHIPPING POLICY

Last Updated: 16 June 2026

United Remedies Phenomena LTD aims to process and dispatch orders as quickly and efficiently as possible. The following Shipping Policy outlines our standard procedures and delivery expectations.

1. Order Processing

Orders are generally processed during normal business hours, Monday to Friday, excluding public holidays.

Whilst many orders are dispatched promptly, processing times may vary depending on stock availability, supplier deliveries, order volume and other operational factors.

1. Dispatch of In-Stock Items

Where all items are in stock, orders will normally be dispatched as soon as possible following receipt of payment.

Dispatch times provided are estimates only and are not guaranteed.

1. Back Orders

Some products may occasionally be temporarily unavailable.

Where part of an order is unavailable, United Remedies Phenomena LTD may, at its discretion:

• Hold the order until all items are available; or

• Dispatch available items immediately and send back-ordered items separately at a later date.

Where we choose to split an order due to stock availability, additional shipping costs for the back-ordered items will normally be covered by United Remedies Phenomena LTD.

1. Multiple Shipments

Orders may be dispatched in multiple parcels where necessary due to:

• Product availability

• Parcel size or weight restrictions

• Supplier fulfilment requirements

• International shipping requirements

• Operational considerations

Customers may therefore receive separate deliveries for a single order.

1. Delivery Times

Delivery estimates are provided for guidance only.

United Remedies Phenomena LTD is not responsible for delays caused by:

• Courier services

• Postal operators

• Customs authorities

• Adverse weather conditions

• Industrial action

• Transport disruptions

• Regulatory inspections

• Events beyond our reasonable control

1. International Orders

International customers are responsible for ensuring products may legally be imported into their country.

Customers are solely responsible for:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Regulatory permits

• Any local compliance requirements

United Remedies Phenomena LTD cannot accept responsibility for delays, inspections, restrictions or confiscations imposed by customs or regulatory authorities.

1. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Additional shipping charges may apply where parcels are returned, redirected or require re-delivery due to incorrect information supplied by the customer.

1. Lost or Damaged Shipments

Any shipment issues should be reported as soon as reasonably possible following delivery.

United Remedies Phenomena LTD will work with the relevant courier or postal service to investigate delivery issues where appropriate.

1. Risk and Ownership

Risk in the goods passes to the customer upon delivery.

Ownership of goods remains with United Remedies Phenomena LTD until payment has been received in full.

1. Contact

Questions regarding shipping, delivery status or back-ordered items should be directed to United Remedies Phenomena LTD using the contact details provided elsewhere on this website.